Refund & Cancellation Policy

TensoraAI provides digital products and services, including but not limited to:

• AI chatbots
• AI voice agents
• Workflow automation
• Business process automation
• CRM integrations
• Website development
• Custom software development
• AI consulting
• Digital marketing services
• API integrations
• Appointment booking systems
• Monthly support and maintenance
• Subscription-based AI services

Because many of our Services involve custom development, consulting, and implementation work, refund eligibility depends on the type and stage of the service.

For custom projects, we may require an upfront deposit before work begins.

Unless otherwise agreed in writing:

• Deposits reserve project scheduling and resources.
• Deposits are generally non-refundable once work has commenced.
• If TensoraAI is unable to begin the project for reasons within our control, the deposit may be refunded in whole or in part, as appropriate.

Custom-built services include, but are not limited to:

• Custom AI chatbots
• AI voice agents
• Automation workflows
• CRM integrations
• Website development
• Software development
• API integrations
• Custom dashboards
• AI consulting deliverables

Due to the personalized nature of these services:

• Fees for completed work are non-refundable.
• Refunds will not be provided for completed milestones that have been accepted or delivered.
• If a project is canceled before completion, payment remains due for work performed up to the cancellation date.

Consultations include strategy sessions, discovery meetings, technical assessments, AI planning sessions, and similar advisory services.

• Cancellations made at least 24 hours before the scheduled appointment may be rescheduled at no additional charge.
• Cancellations made with less than 24 hours’ notice or missed appointments (“no-shows”) may be charged in full and are generally not refundable.
• We may, at our discretion, waive fees in exceptional circumstances.

Certain Services may be offered on a recurring subscription basis.

Unless otherwise stated:

• Subscriptions renew automatically at the end of each billing cycle.
• You may cancel your subscription at any time before the next renewal date.
• Cancellation prevents future billing but does not entitle you to a refund for the current billing period.
• Access to subscription features will continue until the end of the paid billing period unless otherwise specified.

For ongoing maintenance, monitoring, hosting, or support plans:

• You may cancel by providing written notice before your next billing cycle.
• Fees already paid for the current billing period are generally non-refundable.
• Services will continue until the end of the paid period unless otherwise agreed.

Digital products may include:

• Templates
• Prompt libraries
• Workflow blueprints
• Automation packages
• Downloadable resources
• Digital documents
• AI assets
• Training materials

Because digital products are delivered immediately, all sales are generally final and non-refundable, except where required by applicable law or where the product is defective and cannot reasonably be replaced.

If the Customer cancels an active project:

• Work completed up to the cancellation date will be billed.
• Outstanding invoices become immediately due.
• Any prepaid amounts exceeding the value of completed work may be refunded at TensoraAI’s discretion, unless otherwise specified in a written agreement.
• Deliverables completed and paid for will be provided to the Customer, subject to any contractual conditions.

We reserve the right to suspend or cancel Services if:

• The Customer materially breaches the agreement or our Terms & Conditions;
• Required payments are not made;
• The Customer requests unlawful or prohibited activities;
• Continued performance would violate applicable law or pose a security risk.

Where appropriate, we will provide reasonable notice. Any refund or credit will depend on the circumstances and applicable law.

In some cases, instead of issuing a monetary refund, TensoraAI may offer:

• Service credits
• Additional consultation time
• Project adjustments
• Future service discounts

Acceptance of a service credit is at the Customer’s discretion unless otherwise agreed in writing.

Refunds do not include costs paid to third parties on your behalf, including but not limited to:

• Domain registration fees
• Web hosting fees
• Cloud service charges
• Software licenses
• AI platform subscription fees
• Payment processing fees
• SMS or telephony charges
• Advertising spend
• API usage fees

Such costs are subject to the terms of the applicable third-party provider.

If you believe you were charged incorrectly, please contact us before initiating a chargeback with your payment provider.

Initiating a fraudulent or unjustified chargeback may result in:

• Suspension of Services
• Termination of the agreement
• Recovery of associated costs
• Other remedies available under applicable law

This section does not limit any rights you may have under applicable consumer protection laws.

If a refund is approved:

• Refunds will generally be issued using the original payment method where practicable.
• Processing times depend on your payment provider and financial institution.
• We are not responsible for delays caused by banks or payment processors.

Nothing in this Policy limits rights that cannot be waived under applicable consumer protection laws.

Where such laws require a refund or other remedy, those laws will prevail.

TensoraAI is not responsible for delays or interruptions caused by events beyond our reasonable control, including natural disasters, internet outages, cyberattacks, labor disputes, governmental actions, or failures of third-party providers.

Such events do not automatically entitle either party to a refund.

We may update this Refund & Cancellation Policy from time to time.

Any changes will become effective upon publication on our Website, with the updated Effective Date shown at the top of this Policy.

Continued use of our Services after changes are posted constitutes acceptance of the updated Policy.

If you have any questions about this Refund & Cancellation Policy, or if you wish to request a cancellation or discuss a potential refund, please contact us.

TensoraAI

Website: https://www.tensoraai.com

Email: info@tensoraai.com

Business Hours:

Monday–Friday

9:00 AM – 6:00 PM (Eastern Time)

Acknowledgment

By purchasing or using TensoraAI’s Services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy, together with our Terms & Conditions and other applicable policies.