Terms & Conditions

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services. By using the Website, you represent and warrant that you meet this requirement and have the legal authority to enter into these Terms.

TensoraAI provides technology and consulting services, including but not limited to:

• AI chatbots
• AI voice agents
• Business process automation
• Workflow automation
• CRM integrations
• Website development
• AI consulting
• Digital marketing services
• Custom software development
• API integrations
• Appointment booking systems
• Customer support automation
• AI-powered business solutions

Descriptions of our Services on the Website are for informational purposes and may change without notice.

You agree to:

• Provide accurate and complete information.
• Use the Services only for lawful purposes.
• Maintain the confidentiality of your account credentials, if applicable.
• Promptly notify us of any unauthorized access or security issue.
• Ensure that any content or data you submit does not infringe the rights of others or violate applicable laws.

You are responsible for all activities conducted through your account.

You agree not to:

• Violate any applicable law or regulation.
• Use the Services for fraudulent, deceptive, or illegal activities.
• Upload or distribute malware, viruses, or harmful code.
• Attempt to gain unauthorized access to our systems or those of others.
• Interfere with the operation or security of the Website.
• Reverse engineer, decompile, or disassemble our software except where permitted by law.
• Use automated tools to scrape or harvest data from the Website without our written permission.
• Infringe intellectual property rights.
• Use the Services to generate or distribute unlawful, defamatory, hateful, or abusive content.
• Misrepresent AI-generated content as verified factual information where doing so could cause harm.

We reserve the right to suspend or terminate access for violations of these Terms.

Some of our Services use artificial intelligence to generate text, images, code, voice, or other outputs.

You acknowledge that:

• AI outputs may contain errors or inaccuracies.
• AI-generated content should be reviewed before use.
• AI outputs are not legal, financial, medical, accounting, or professional advice.
• You are responsible for evaluating the suitability of AI-generated content for your intended purpose.

TensoraAI does not guarantee the accuracy, completeness, or fitness of AI-generated outputs.

You retain ownership of the content, data, files, and materials you provide to us ("Client Content").

You grant TensoraAI a limited, non-exclusive license to use Client Content solely to provide, maintain, improve, and support the Services requested by you.

You represent that you have all necessary rights and permissions to provide such content.

Unless otherwise stated, all content on the Website, including:

• Logos
• Branding
• Software
• Source code
• Graphics
• Text
• Icons
• Videos
• Documentation
• Designs
• AI workflows
• Proprietary methodologies

is owned by or licensed to TensoraAI and is protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit our intellectual property without prior written consent.

Where applicable:

• Fees are quoted in U.S. Dollars unless otherwise stated.
• Payment is due according to the agreed invoice or subscription terms.
• Late payments may result in suspension of Services.
• Taxes, duties, and governmental charges are the responsibility of the customer unless otherwise specified.

Third-party payment processors may handle payment transactions. We do not store full payment card information.

If you subscribe to recurring Services:

• Billing will occur according to your selected billing cycle.
• Unless otherwise agreed, subscriptions automatically renew until canceled.
• You may cancel future renewals in accordance with your service agreement.
• No refunds will be provided except as described in our Refund & Cancellation Policy or where required by law.

Project timelines are estimates unless expressly agreed in writing.

Delivery may be affected by:

• Delayed client feedback
• Incomplete information
• Third-party service interruptions
• Scope changes
• Technical limitations
• Force majeure events

Reasonable timeline adjustments may be necessary.

Our Services may integrate with third-party platforms, including cloud providers, communication tools, payment processors, scheduling services, CRMs, and AI providers.

Your use of third-party services is subject to their own terms and privacy policies. TensoraAI is not responsible for the availability, security, or performance of third-party services.

Both parties agree to protect confidential information disclosed during the course of a project and not to use or disclose it except as necessary to perform the agreed Services or as required by law.

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

We strive to maintain reliable Services but do not guarantee uninterrupted or error-free operation.

We may:

• Perform maintenance
• Update features
• Modify Services
• Suspend access for security reasons
• Discontinue certain features

without liability, where permitted by law.

To the fullest extent permitted by law, TensoraAI and its owners, employees, contractors, affiliates, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to the use of the Website or Services.

Where liability cannot be excluded, our total liability shall not exceed the amount paid by you to TensoraAI for the specific Services giving rise to the claim during the twelve (12) months preceding the event.

The Website and Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, TensoraAI disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

You agree to defend, indemnify, and hold harmless TensoraAI, its affiliates, employees, contractors, and partners from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services;
• Your violation of these Terms;
• Your infringement of any third-party rights; or
• Your unlawful or negligent conduct.

We may suspend or terminate access to the Website or Services immediately if:

• You violate these Terms;
• Your activities pose a security or legal risk;
• Payment obligations remain outstanding after notice; or
• We are required to do so by law.

Termination does not affect rights or obligations that accrued before termination.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, labor disputes, cyberattacks, governmental actions, or failures of third-party service providers.

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be resolved in the state or federal courts located in New Jersey, unless otherwise required by applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and TensoraAI regarding your use of the Website and Services.

We may update these Terms from time to time.

Changes become effective when posted on the Website. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the revised Terms.

The "Effective Date" at the top of this document indicates the latest revision.

If you have any questions regarding these Terms & Conditions, please contact us.

TensoraAI

Website: https://www.tensoraai.com

Email: info@tensoraai.com

Business Hours: Monday–Friday 9:00 AM – 6:00 PM (Eastern Time)

Acknowledgment

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.